You said
• The secretaries are always very helpful and reports easily accessible.
• The Team are always extremely helpful with any queries I have and do their best every time.
• Can we track where you are with reporting results via this system? It would save us having to keep calling to chase results etc.
We said
• We are pleased that our team are always helpful. Results are available electronically within the hospital. For any queries regarding reports, please e-mail
rde-tr.Exeterhistology@nhs.net or contact the Secretaries directly on 01392 402942.
You said
• The turnaround does appear to be quite outdated – not with the processes of the diagnostics but the admin processes to get the reports ready but the Laboratory staff use the tools they are provided with to the best of their ability.
• Often waiting for results
• With regards to the overall service of reporting histology / cytology I feel better technology could be used to speed up the process and help alleviate the workload on the Admin Team.
We said
• We are currently in the process of investigating alternative IT systems to improve the reporting process.
You said
• New appointments over the last 8 years have really helped.
We said
• We are expanding our team in order to continue to meet the requirements of our service users.
