EXCELLING IN SCIENCE AND SERVICE
Contact details for Microbiology
We have revised the way we can be contacted, or how you can obtain more information, to try and meet the increasing demand. We always telephone urgent results and routine results are sent electronically, as they are completed. You can contact us in 1 of 4 ways:-
1. Email service
rde-tr.MicroConsultants@nhs.net
This is for
This is monitored throughout the day, wherever possible an answer is given within the working day of request and a maximum of 3 working days
2. Website
http://www.exeterlaboratory.com/
This includes information on testing and some management algorithms. If you think anything else should be added, please let us know
3. Bleeps
Bleep 176 if you are in the hospital. Please try not to contact the Medics before 11am, to allow completion of routine clinical and Infection Control work
4. Telephone
The main laboratory number is 01392 402962
Press 1 for a result
Press 2 for clinical advice
Press 3 to inform the lab of an urgent sample coming over
Press 4 for any other enquiry
Please note the results line is open between 11am- 12pm and 3pm- 4pm, alternatively you can email your enquiry to rde-tr.microconsultants@nhs.net
As a Department, we are continually trying to improve our level of customer service and therefore we welcome your feedback. If you have any queries about or comments on the automated telephone system, please email us on the address above
Please find below, our laboratory open hours, including the on-call service
Normal Weekday Service
9:00am to 5:30pm Monday to Friday
Outside these hours, an emergency out-of-hours on-call service operates via switchboard 01392 411611
Normal Weekend Service
08:00am to 4:30pm on Saturday and 08:00am to 12pm on Sunday
Clinical On-call Service
From 5pm contact the on-call Microbiologist via switchboard
01392 411611 or Bleep 176 (internal)
Emergency On-call Service
The duty Biomedical Scientist can be contacted via the RD&E switchboard for processing emergency specimens or
Pager #6 279 / Mobile 07825 724683
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